FAQ

Step 1. Find and search for your desired product.
Step 2. Add to cart. Select color and size.
Step 3. View your cart and proceed to checkout. Select the cart icon on the top right hand corner of every page. Select the checkout button to proceed.
Step 4. Place your order. A "Thank you" page will be displayed after receiving the order. An order confirmation email will be sent out shortly after your order has been submitted.

Please refer to Store Locator
https://www.mizuno.com/th/en-us/stores

All orders are shipped from Mizuno Thailand’s warehouse via Quantium Solution.
You will receive your order item in around 2-5 working days from when your payment is completed.
To be dispatched on the same day, your order must be submitted before 9 a.m. or it will be dispatched on the following working day.

You can contact Mizuno customer support for suggestions.

You can pay for your order with following:
Credit Card (VISA, MasterCard, American Express, Diners Club International, JCB)
E-banking
Pay at Tesco:
・Pay at Store is only available at TESCO in Thailand.
・The payment needs to be made within 24 hours.
・In case of refund, money can only be sent to a Thailand bank account.

Unfortunately, we do not have telephone order service.

You can track your order from here.
You can also track your delivery by following the link in your shipment confirmation email that was sent to you when you place your order.
If you have not receive the shipment confirmation email after 1 working days since order was completed, Please contact customer support (https://www.mizuno.com/th/en-us/contactus)

Once we receive the order, it goes to our warehouse for processing.
Please make sure you are happy with everything before you confirm your order at the checkout page. If you realize you've made a mistake after placing your order, please contact us immediately.

You do not need to create an account. You can order by guest checkout.

Please contact customer support
Or LINE

There is no limit! If you are interested in ordering in bulk, Please contact customer support for more information.
Or LINE

We are very sorry for this inconvenience.

Please contact customer support and provide us below information:
1.Device (PC/Mobile/Tablet)
2.Browser type (Chrome, Safari, Firefox etc.)
3.which page the error has occurred.
4.Error message (screenshot including the URL would be helpful)
5.payment type: credit card(visa, master card, Amex ....), E-banking, or Payatstore

https://www.mizuno.com/th/en-us/contactus
Or LINE

Please check you spam inbox. Otherwise, a spelling mistake in your email address could be the reason that you did not receive an email. Please contact customer support to check your order status.

You can pay for your order with following:
Credit Cart (VISA, MasterCard, American Express, Diners Club International, JCB)
E-banking:
Pay at Tesco:
・Pay at Store is only available at TESCO in Thailand.
・The payment needs to be made within 24 hours.
・In case of refund, money can only be sent to a Thailand bank account.

Yes! Our credit card payment is safe. Mizuno online store server use Secure Sockets Layer (SSL), this encrypts and protects the data you send to us over the internet.

Please contact our customer support with below information:
1.Device (PC/Mobile/Tablet)
2.Browser type (Chrome, Safari, Firefox etc.)
3.which page that you experienced the error.
4.Error message (screenshot including the URL would be helpful)
5.payment type: credit card(visa, master card, Amex ....), E-banking, or Payatstore
https://www.mizuno.com/th/en-us/contactus
Or LINE

Yes. you certainly can.

Please contact our customer support with below information:
1.Device (PC/Mobile/Tablet)
2.Browser type (Chrome, Safari, Firefox etc.)
3.which page the error has occurred.
4.Error message (screenshot including the URL would be helpful)
5.payment type: credit card(visa, master card, Amex ....), E-banking, or Payatstore.

Or you can also contact via LINE

Please contact your bank that issued your card.

The process is very easy and simple! Just enter the valid code into the promotion code box in your cart before you check out.

Unfortunately, No. We run different promotions for online store and offline store.

You will receive your order item in around 2-5 working days from when your payment is completed.
To be dispatched on the same day, your order must be submitted before 9 a.m. or it will be dispatched on the following working day.
*Please allow additional processing days during festive season.
*Remote areas outside city may require additional working days.

Unfortunately, No. Please visit the local official Mizuno website for your country.

Please contact customer support (https://www.mizuno.com/th/th-th/contactus)
Or LINE

Please contact customer support (https://www.mizuno.com/th/en-us/contactus)
Or LINE

FREE SHIPPING OVER THB 2,500 PURCHASE
Shipping charge THB 150 up to THB 2,499 purchase

Unfortunately, we do not accept return unless the item is defective or damaged.
Please see more for our return policy.

https://www.mizuno.com/th/en-us/returns

We are apologetic for this inconvenience. Please contact customer support (https://www.mizuno.com/th/th-th/contactus) with below information:

Order number
Item Name
Image of damaged item

LINE

Unfortunately, we do not accept exchange.
Please see more for our return policy.

https://www.mizuno.com/th/en-us/returns

Please refer to the size chart for more information Size Chart link

The best way to determine your size is to simply check the size of your shoes which fit the best.

To find your perfect size, refer to our Size Chart link

Please use our product search button at the top of every page. Enter either keyword(s) or the exact product number in the search box then select O- (magnify icon).

You can also refine your search by selecting the various categories on the left hand side of the website for example Gender, Sports, Price range and even Colour.

Mizuno Thailand Online store offers the latest gear and footwear that Mizuno has to offer, however, we might not carry every product that the company makes. If you cannot find a product, or we are out of the size that you want:
- Feel free to contact our online customer support
- You can also use our store locator on our website to find a Mizuno retail store in your local area. You can then contact them directly to see if they have the product you are looking for.

Please contact the closest retail store and we would be glad to help you.

Please let us know your
- Gender
- Running Distance
- Running hours
- Feet pronation
in the following link: https://www.mizuno.com/th/th-th/contactus so that we can give you a good recommendation.

Alternatively, you can also contact customer support via LINE

Register a new account at the following link: https://www.mizuno.com/th/en-us/register

You will get exclusive access to top products at special prices and updated news on the Mizuno items that you love! Sign up now, gain the ability to review your order history and use it to track your status of your recent order.

Please contact customer support with below information:
First and last name
Date of birth
Reason for deleting your account

Go to My Account, Personal Information and change password

Go to My Account, Personal Information, untick the box that states "PLEASE ADD ME TO MIZUNO E-MAIL LIST"

You'll be first to hear the latest Mizuno news, take full advantage of special deals and exclusive online sales.

The best answer we can provide is you will definitely get plenty of km out of your Mizuno running shoes. Mizuno running shoes are renowned for durability. The number of km you can expect is between 500 and 800 km. However, each Mizuno running model is different with different materials and construction. Some shoes are more durable than others because of the materials. Also, bigger runners will get fewer km out of the same shoe than a small runner will.

If a shoe’s upper is twisted and the midsole appears to be crushed, it may be time to get a new pair. There are also other subtle warning signs such as an unusual ache or pain after an easy run. Better to buy a new shoe a bit early than too late.

The best way to clean your shoes is to use a soft-bristled brush (a toothbrush is fine) and wash away the dirt with a mild soap and water. Remove the insoles first. Then, allow the shoes to completely dry.

Do not put your shoes in the washing machine as the detergents used in washing machines are harmful to the glue in your shoes.

Avoid storing your Mizuno shoes under extreme sunlight and in a hot environment.

There are many counterfeit products around on the internet. If you think that you received one, please let us know by sending our customer support the following:
- Your name
- Your address
- The website/retailer you bought it from
- Picture of the item (including all labels)
- A copy of the receipt

Please note that as these items are not from us, we cannot accept them for exchange or refund.

If you choose to file a complaint against the seller, we would be more than happy to cooperate with any inquiries.

For your future purchases, we would advise you to purchase your desired products from our Online website and/or from one of our retail store.

Please refer to the following link: https://www.mizuno.com/th/en-us/stores

Please contact our customer support for more information.

If you cannot find your answer to your question here, we would recommend you to contact our customer support for your inquiries. We would be glad to assist you.