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Cancellation and Return Policy

Cancellation

You can only cancel your order when the order is still in processing status. Only cancellation request made by the means of a email to Mizuno Online Store customer service (support.my@mizuno.com.sg) will be acknowledged.

In the event that the relevant goods are packed or dispatched, you cannot cancel the order. Upon receiving the goods, you may still cancel the order in accordance with our 7 days return policy (see below).

Duplicated order

In the event that you have placed duplicate orders due to your own mistake or due to any system/network malfunction, please contact us before the order(s) is/are dispatched and we will use our reasonable efforts to cancel the duplicate order for you.

Fraudulent Order

We have procedures in place to detect any sign of fraudulent orders. We reserve the right to immediately cancel all suspected fraudulent orders and ban the relevant user/visitor from our website unconditionally.

Security Check

As part of our efforts to protect the interests of both buyers and sellers, we may require you to provide further information or documentation to confirm your identity and the genuiness of your order. In the event that the aforementioned procedure is not completed within one day after you placed the order, we reserve the right to automatically cancel your order at our sole discretion with no further reference to you.

Return of Defective or Damaged Items

You may return goods to us only if it is defective or damaged, and provided that your request is made within 14 days of such goods being delivered to you. Returns are free when purchased as a registered customer (delivery and shipping charges are not refundable). We will acknowledge receipt of your request and advise you of the proper procedure for returning the defective or damaged goods to us. In such cases, you may opt for a full refund or replacement subject to below condition(s):

  1. The defective or damaged goods are purchased from our website (www.mizuno.com/my)
  2. A request for return notification is submitted by email and received by us within 14 days of such goods being delivered to you.
  3. Defective or damaged goods are returned with a copy of your receipt/invoice.
  4. Defective or damaged goods are in brand new condition (with all original packaging including all accessories and other material(s)).
  5. Goods must be returned to our specified address within 7 days after we acknowledge your request.
  6. Our inspections confirm that the relevant goods are defective or damaged.

No restocking fee will be applied to returned goods that satisfy the above-stated conditions. However, we reserve the right to deduct a restocking fee (shown below) from your refund if the returned goods do not satisfy any of the above-stated conditions, in particular, no. 6 as stated above.

After we acknowledge and confirm your return request, we will arrange for a [third-party] courier to pick up the relevant goods from the delivery address stated in your order (unless otherwise specified) and have them returned to us. The freight charges for the pick-up will be deducted from your refund if the returned goods do not satisfy any of the above-stated conditions specified, in particular, no. 6 as stated above.

*Products that are defective with discount above 50% can only be returned within 7 days upon goods being delivered to you. We recommend trying on immediately to ensure for good condition.

Return of Wrong Item

If the wrong item was delivered, you must notify us within 3 months of receiving the wrong item. We will acknowledge receipt of your request and advise you the proper procedure of returning the item to us. You may opt for a full refund or replacement subject to below condition(s):

  1. The relevant items are not what you ordered.
  2. Wrong Items must be returned to us in unopened and unused condition with full and complete packaging including all accessories and other material(s).
  3. Wrong Items must be returned to our specified address within 7 days after we acknowledge your request.
  4. Our inspection confirms that the relevant goods are wrong Items.

No restocking fee will be applied to returned goods that satisfy the above-stated conditions. However, we reserve the right to deduct a restocking fee (shown below) from your refund if the returned goods do not satisfy any of the above-stated condition(s), in particular, no. 4 as stated above.

After we acknowledge and confirm your return request, we will arrange for a [third-party] courier to pick up the relevant goods from the delivery address stated in your order (unless otherwise specified) and have them returned to us. The freight charges for the pick-up will be deducted from your refund if the returned goods do not satisfy any of the above-stated condition(s), in particular, no. 4 as stated above.

Further Notes

Any rights to refund or replacement set out in these terms and conditions are further subject to the following:

  1. You must take all reasonable care of the goods and return them in its original and undamaged condition.
  2. Unless specified in the above terms and conditions, you agree to bear the cost(s) of returning the goods to our specified address. If you choose to have your order refunded we will refund you the total amount paid less any applicable freight charges and administrative fees. This does not affect your statutory rights.
  3. We are not responsible for any physical loss or damage to the goods when they are picked up by the third party courier or during while they are in transit.
  4. Consumables, perishables or goods that are affected by hygiene such as swimwear are not eligible for return.
  5. We reserve the right not to accept a return if they fail to satisfy any of the conditions stated in this return policy.
  6. For the avoidance of doubt, no restocking fees will be applied to returned goods which satisfy the relevant conditions stated in this policy. However, we reserve the right to deduct a restocking fee (shown below) from your refund if any returned goods do not meet any condition(s) specified in this policy.
  7. Refunds will be processed within 14 working days upon collection of the returned goods.